PRECISION PUMP & VALVE ONLINE SURVEY NAME EMAIL TITLE ADDRESS PHONE NUMBER How would you rate our.... 1-10, 10 being best 1) Timelines of quote response 1 2 3 4 5 6 7 8 9 10 2) On time delivery performance 1 2 3 4 5 6 7 8 9 10 3) Accuracy of Invoices 1 2 3 4 5 6 7 8 9 10 4) Response time on emergency 1 2 3 4 5 6 7 8 9 10 5) Technical assistance 1 2 3 4 5 6 7 8 9 10 6) Application resolution 1 2 3 4 5 6 7 8 9 10 7) Safe coverage/response 1 2 3 4 5 6 7 8 9 10 8) Technical ability of sales department 1 2 3 4 5 6 7 8 9 10 9) Safety performance 1 2 3 4 5 6 7 8 9 10 10) Courtesty of field service technicians 1 2 3 4 5 6 7 8 9 10 11) Phone calls returned in a timely fashion 1 2 3 4 5 6 7 8 9 10 12) Proper routing of phone calls to our branches 1 2 3 4 5 6 7 8 9 10 13) Courtesy/efficiency of office personal 1 2 3 4 5 6 7 8 9 10 14) Quality of/frequency of product presentations/updates from the sales department 1 2 3 4 5 6 7 8 9 10 15) Proper inventory to meet your requirements 1 2 3 4 5 6 7 8 9 10 16) Quality of our work/repairs 1 2 3 4 5 6 7 8 9 10 17) Ease of understanding our invoices 1 2 3 4 5 6 7 8 9 10 Comments